Invoices & Billing History
Invoices & Billing History
Section titled “Invoices & Billing History”Your invoices live on the Billing tab. Each invoice row has in-app PDF and View buttons for direct access. Full billing management — editing payment details and complete history — is in the Stripe customer portal.
Viewing Invoices
Section titled “Viewing Invoices”- Click Account in the sidebar.
- Open the Billing tab.
- Scroll to Billing History.
The Billing History table lists your invoices with these columns:
| Column | Description |
|---|---|
| Invoice | The invoice reference |
| Date | When the invoice was issued |
| Amount | Total charged |
| Status | Payment status |
| Actions | Per-invoice actions |
If you haven’t been billed yet, the table shows No invoices yet.
Downloading and Viewing Invoices
Section titled “Downloading and Viewing Invoices”Each row in Billing History shows two action buttons:
- PDF — downloads the invoice PDF directly (opens
stripePdfUrlin a new tab). - View — opens the full Stripe-hosted invoice page.
Managing Invoices in Stripe
Section titled “Managing Invoices in Stripe”For full billing management — updating payment details, billing address, or viewing your complete Stripe history — click Manage in Stripe above the Billing History table (or Manage Payments in the Payment Method section). This opens the Stripe customer portal, where you can:
- See full line items, taxes, and the payment method used
- Update your billing details
- Manage your saved payment methods
Note: Emailed receipts and billing-detail edits are handled by Stripe. Invoice PDFs can be downloaded directly from Billing History or via the Stripe portal.
Understanding Your Charges
Section titled “Understanding Your Charges”Your invoice reflects your per-display subscription plus any add-ons you’ve purchased:
| Item | Description |
|---|---|
| Per-display subscription | Your monthly charge, based on display count and tier |
| AI credit packs | One-time credit purchases from Equipment |
| Storage packs | One-time storage purchases from Equipment |
| Hardware | Player devices ordered from Equipment |
Your Next Billing Date and an Estimated total are shown in the Current Plan section of the Billing tab.
Troubleshooting
Section titled “Troubleshooting”Can’t download an invoice. Click PDF on the invoice row in Billing History to download directly. If that fails, open the Stripe portal via Manage in Stripe. Try a different browser or contact support if the issue persists.
An amount looks wrong. Open the invoice in the Stripe portal and review the line items, including any add-on or prorated charges. Contact support via Get Help if something still doesn’t add up.
Missing invoice. If Billing History shows nothing, you may not have been billed yet. Otherwise, check the Stripe portal for the full history.
Storage Overage Invoices
Section titled “Storage Overage Invoices”When your storage quota is exceeded, a separate overage charge is generated. These invoices appear in Billing History tagged with a Storage Overage chip in the Status column. To jump directly to overage invoices, click View Overage History in the Storage Usage section — this scrolls the page to Billing History.
What’s Next?
Section titled “What’s Next?”- Payment Methods — Manage cards in Stripe
- Managing Subscription — Change your plan and add-ons
- Plans & Pricing — How per-display pricing works