Alerts

The Alerts system lets you push important notifications to your displays at any time. Alerts overlay on top of all other content, ensuring critical messages are seen immediately. Four priority levels let you match the urgency of each situation.

What it looks like on a display

Alerts appear as a full-screen or banner overlay above all running content. The visual treatment changes based on priority:

Priority	Appearance
Info	Subtle banner — informational, non-urgent
Warning	Yellow/amber overlay — action may be needed
Emergency	Red full-screen overlay — immediate attention required
All Clear	Green overlay — signals the emergency has passed

How alerts work

Alerts overlay above all content on connected displays immediately when triggered.

Sending an alert

Using a quick preset (fastest):

1. Go to Content in the sidebar and click the Alerts tab.
2. Click one of the Quick Presets — Fire, Lockdown, Weather, Facility, or All Clear.
3. Confirm the target zones and optionally mark as a drill.
4. Click Trigger — the alert appears immediately on all affected displays.

Using a custom alert:

1. Go to Content in the sidebar and click the Alerts tab.
2. Expand the Custom Alert section.
3. Choose priority level (Info, Warning, Emergency, or All Clear), alert type, headline, and message.
4. Select target zones and set a duration.
5. Click Send Custom Alert and confirm.

You can also send an alert quickly from the Dashboard using the Send Alert button in the quick-actions toolbar.

Settings

Setting	Description
Enabled	Turn the alert system on or off for a layout
Info auto-dismiss	How long Info alerts stay on screen (15s, 30s, 1 min, or never)
Warning auto-dismiss	How long Warning alerts stay (30s, 1 min, 90s, 2 min, or never)
Emergency auto-dismiss	How long Emergency alerts stay (1 min, 90s, 2 min, 3 min, or never)
Require acknowledgment	Whether All Clear alerts need manual dismissal

Priority levels

Info

For general announcements that don’t require action. Auto-dismisses quickly so it doesn’t interrupt content for long.

Examples: “Store Wi-Fi password changed”, “Team meeting at 3 PM”, “New menu items available”

Warning

For situations that may require attention. Stays visible longer than Info.

Examples: “Wet floor in aisle 3”, “Register 2 offline”, “Inventory delivery arriving in 30 minutes”

Emergency

For urgent situations requiring immediate action. Stays on screen the longest and is the most visually prominent.

Examples: “Fire alarm — evacuate immediately”, “Security alert”, “Severe weather warning”

All Clear

Signals that a previous emergency or warning has been resolved. Can optionally require manual acknowledgment before dismissing.

Examples: “All clear — resume normal operations”, “Weather warning lifted”

Tips

• Configure auto-dismiss times based on your environment. Busy retail floors may need longer display times.
• Use Info alerts for day-to-day communications and reserve Emergency for genuine emergencies.
• Test the alert system during setup to verify it reaches all displays.
• Combine with Emergency Alerts for IPAWS integration (government emergency broadcasts).

Troubleshooting

Alert didn’t appear on a display. Verify the display is using a layout with alerts enabled. Check that the display is online and connected.

Alert won’t dismiss. Check the auto-dismiss settings for that priority level. If set to “never,” the alert must be manually dismissed. For All Clear alerts, the Require acknowledgment setting may be on.

Wrong priority level sent. You cannot edit an alert after sending. Send a new alert at the correct priority, or send an All Clear to dismiss the previous one.

What’s next?

• Emergency Alerts — IPAWS government emergency integration
• Content Types — Explore all content options