Payment Methods
Payment Methods
Section titled “Payment Methods”BrandCast processes payments with Stripe, and your payment methods are managed in the Stripe customer portal — not inside the app.
Where to Manage Payment Methods
Section titled “Where to Manage Payment Methods”- Click Account in the sidebar.
- Open the Billing tab.
- In the Payment Method section, click Manage Payments (this opens the Stripe billing portal). You can also use Manage in Stripe in the Billing History section.
In the Stripe portal you can:
- Add a credit or debit card
- Update an expiring card
- Set your default payment method
- Remove a card
- Update your billing address
Note: Card details are entered and stored securely by Stripe. BrandCast never stores your full card number.
No Payment Method on File
Section titled “No Payment Method on File”If you haven’t added a card, the Payment Method section on the Billing tab shows a No payment method on file alert. Click Manage Payments and add one in the Stripe portal so your subscription and add-on purchases can be charged without interruption.
When Charges Occur
Section titled “When Charges Occur”| Event | When Charged |
|---|---|
| Per-display subscription | On your billing date (shown as Next Billing Date) |
| Add-ons (credits, storage, hardware) | At checkout through Stripe |
Card Security
Section titled “Card Security”Your card information is:
- Encrypted in transit (TLS)
- Stored securely by Stripe
- Never stored on BrandCast servers
- Handled under PCI-DSS-compliant processing
Troubleshooting
Section titled “Troubleshooting”Card declined. Verify the card details, check for sufficient funds, and confirm the card isn’t expired. Update or replace the card in the Stripe portal via Manage Payments.
Wrong card charged. Set the correct default payment method in the Stripe portal.
Payment failed. Update your payment method through Manage Payments. Contact support via Get Help if the issue persists.
What’s Next?
Section titled “What’s Next?”- Managing Subscription — Displays and add-ons
- Invoices — View billing history
- Plans & Pricing — How per-display pricing works