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BrandCastBrandCast Help

Managing Your Subscription

Managing Your Subscription

Section titled “Managing Your Subscription”

BrandCast bills per display. There are no fixed plan tiers to switch between — your tier is set automatically by how many displays you have, and your bill changes as you add or remove displays and buy add-ons.

Viewing Your Subscription

Section titled “Viewing Your Subscription”
  1. Click Account in the sidebar.
  2. Open the Billing tab.

The Current Plan section shows:

  • Your tier (for example, SMALL) and status
  • Total Displays and the per-display rate
  • Next Billing Date and an estimated total
  • Current Period Usage — active displays and storage used

How Your Bill Changes

Section titled “How Your Bill Changes”

Adding or removing displays

Section titled “Adding or removing displays”

Your tier and per-display price are driven by your display count. As you add displays, the per-display price drops at volume thresholds — the Billing tab shows your next drop (for example, “Next price drop at 6 displays”).

  • Add displays by pairing new players. Order hardware from Equipment > Hardware if you need devices.
  • Remove displays by unpairing them; your tier recalculates accordingly.

Add-ons

Section titled “Add-ons”

Extend your account without changing your subscription:

  • AI Credits — click Buy Credits on the Billing tab, or use Equipment > AI Credits.
  • Storage — click Purchase Storage on the Billing tab, or use Equipment > Storage.

Add-ons are bought through the Equipment storefront and checked out via Stripe. See Add-ons & Equipment.

Payment & Cancellation

Section titled “Payment & Cancellation”

Payment methods, billing details, and cancellation are handled in the Stripe customer portal:

  1. On the Billing tab, click Manage Payments (or Manage in Stripe in Billing History).
  2. The Stripe portal opens, where you can update your card, review invoices, and manage your subscription.

Note: If there’s no payment method on file, the Payment Method section shows a warning alert. Add one through Manage Payments to avoid interruptions.

Discounts

Section titled “Discounts”

Any discounts applied to your account appear in the Active Discounts section of the Billing tab. If none are applied, it shows “No active discounts.”

Getting Help

Section titled “Getting Help”

The Billing tab has a Get billing help from Twig icon button (top-right of the page; the label appears in a tooltip on hover) for in-app billing questions. For anything Twig can’t resolve, contact support via Get Help in the top-right menu.

What’s Next?

Section titled “What’s Next?”